1NWContact engages only US-based dedicated at-home-agents who professionally respond (24/7) to your outsourced customer support needs. Cultural familiarity and the at-home-agent model, delivered via a cloud-based redundant infrastructure, provides you with a value-driven, exceedingly cost-effective outsourced call center solution... "The best call center experience you'll ever have..."
We support a variety of industries and verticals with clients ranging from direct response companies, seeking quick-to-implement cost-effective solutions, to large institutions with complex customer service infrastructures often requiring elaborate customer-driven solutions. Our customers are pleased with our reliability, speed of implementation, flexibility, detailed project planning, attentiveness, executive involvement, cost effective pricing, attention to quality, performance metrics, and professional service delivery.
Onshore Contact Center
At 1NWContact, onshore US-based at home agents provide 24/7 inbound phone, email, chat, text, IVR and social media response. Services include customer service, ad response (TV, radio, web), inbound lead generation, order taking, upsell/save the sale, retention, answering services, and level 1 technical support. We also provide outbound customer care, retention programs, surveys, political campaigns, and lead generation services for our clients.